Friday 2 May 2014

Solution Manager: EarlyWatch Alert - Fix for Common Timeout Error on Remote System

Encounter timeout error on remote system that caused by the data collection of EarlyWatch Alert.

Relevant SAP Note
1247198 - /SDF.RSORADLD_NEW timeout
984955 - Timeout with selection of V$-Views
838725 - Oracle dictionary statistics and system statistics

Error found on the remote system
1) Sample error from "ST22"

2) Double click to view the details

3) To further investigate the error with "ST11" and locate the trace log that within the time range of the error occur

4) Double click to view the details and search for the activities that occur on the specific time frame

1) Prerequisite to ensure the BRTools version: SAP BRTools Release 7.00 Build 15 onwards.

2) To check the BRTools version and update it if required

3) Execute BRCONNECT command to create Oracle dictionary statistics - BRCONNECT internally calls the two procedures GATHER_DICTIONARY_STATS and GATHER_FIXEC_OBJECTS_STATS.

Login with user: ORA<SID> and execute the command below and wait until it complete. It will take couple of minutes depends on the system resources. (brconnect -u / -c -f stats -t oradict_stats)

4) Monitor the process with OS command: "top" with another putty session

5)  Creating Oracle system statistics (NOWORKLOAD) using BRCONNECT
     (brconnect -u / -c -f stats -t system_stats)

6) Creating Oracle system statistics (WORKLOAD) using BRCONNECT
    (brconnect -u / -c -f stats -t system_stats -i <minutes>) - example of 1 minutes

7) That's all, observe the task next cycle or day to determine the error been resolve.

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